Privacy

Photos and video generation

Photos remain in your browser while you set up a story. After you sign in, confirm that you have permission to use the images, and start generation, the selected photos are uploaded to private media storage. The images are then processed to create the video, including automated safety checks. They are not added to the public examples gallery.

Accounts, credits, and generated work

If you sign in, the service processes account and generation-task information needed to check your credit balance, create the task, and show its status. Generated videos are saved in your account library. Their default visibility depends on your account entitlement; each item shows its current visibility in My Creations.

Storage and deletion

Source photos uploaded for generation are scheduled to expire from private media storage 7 days after upload. Cloudflare processes expiry asynchronously and typically removes expired objects within 24 hours; objects already stored when this rule took effect may take longer. Expiry is based on upload time, so a task that remains active past that point may lose access to its source photos. After a task finishes, you can delete its source photos sooner from My Creations using “Delete source photos”; this removes the source files and their task references while keeping the generated video and task record. To delete a generated video and its task record, use the separate Delete action in My Creations. For other data requests, contact support with your account email; do not send passwords or payment credentials.

Messages to support

If you email support, we receive the message and details you include so we can respond. Do not send passwords, payment credentials, or sensitive personal information.

Contact

For privacy questions or data requests, email us.

support@aizombie.art